Privacy Policy

At Looms and Weaves for Home, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, place an order, contact us, or use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. About Us

2. Information We Collect

We may collect information that you provide directly to us when you use our website or interact with our business.

Personal Information
Depending on your interaction with our website, we may collect:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping or delivery address
• City, state, and PIN code
• Order and purchase information
• Payment and transaction details
• Account information, where applicable
• Information provided when contacting customer support
• Information provided when subscribing to promotional communications

Automatically Collected Information
When you browse our website, certain information may be automatically collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Products viewed
• Referring website
• Date and time of visits
• General website interaction and usage information

This information helps us understand how visitors use our website and improve its performance and functionality.

3. How We Use Your Information

We may use your information for the following purposes:

• To create and manage customer accounts
• To process and fulfill orders
• To process payments
• To arrange product delivery
• To provide order confirmations and updates
• To communicate with you regarding your orders
• To respond to enquiries and customer support requests
• To provide information about our products and services
• To send promotional offers and marketing communications where permitted
• To improve our website, products, and customer experience
• To understand website traffic and customer behavior
• To detect and prevent fraud, abuse, or unauthorized activity
• To maintain website security
• To comply with applicable laws and legal obligations

4. Payment Processing – Razorpay

We may use Razorpay as a third-party payment service provider to process payments made through our website.

When you choose to make a payment, certain information may be shared with Razorpay as necessary to process and verify the transaction. This may include information such as your name, email address, mobile number, billing details, order details, and transaction information.

Your complete card, banking, or other payment credentials may be processed directly by Razorpay and may not be stored on our own servers.

Razorpay processes information according to its own terms and privacy practices. We recommend reviewing Razorpay's privacy policy for additional information about how it handles payment-related data.

We may retain transaction information necessary for order management, accounting, customer support, refunds, dispute resolution, and legal or regulatory requirements.

5. Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Device and browser information
• Approximate geographic information
• Traffic sources
• Website interactions
• General usage patterns

We use this information to analyze website performance, understand customer behavior, identify areas for improvement, and improve the overall shopping experience.

Google may process certain information collected through Google Analytics according to its own privacy policies and terms.

Where applicable, cookies or similar technologies may be used by Google Analytics to collect usage information.

6. WhatsApp Communication

We may use WhatsApp to communicate with customers regarding our products, orders, enquiries, customer support, offers, or other business-related communications.

If you contact us through WhatsApp, or provide your phone number and request communication through WhatsApp, we may use the information you provide to respond to your enquiry or provide the requested service.

WhatsApp is operated by a third party and may process information according to its own privacy policy and terms.

We recommend reviewing WhatsApp's privacy practices before using the service.

We will not intentionally use WhatsApp to send promotional communications where applicable consent or other legally required permission is required unless such permission has been obtained.

7. Email Marketing

If you subscribe to our newsletter, marketing communications, or otherwise provide consent where required, we may use your email address to send communications such as:

• New product announcements
• New arrivals
• Offers and discounts
• Seasonal promotions
• Product recommendations
• Special campaigns
• Newsletters
• Other updates relating to Looms and Weaves for Home

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us directly.

Unsubscribing from promotional communications will not prevent us from sending essential transactional communications, such as order confirmations, payment updates, shipping notifications, or customer service responses.

If we use a third-party email marketing platform, your email address and other necessary information may be processed by that service provider on our behalf.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, analyze website usage, and improve your shopping experience.

Cookies may be used for purposes including:

• Maintaining shopping cart information
• Remembering preferences
• Maintaining login sessions
• Website analytics
• Understanding website usage
• Improving website performance
• Measuring marketing campaigns
• Providing relevant advertisements or promotional content, where applicable

You can control or disable cookies through your browser settings. Certain website functions may not operate correctly if cookies are disabled.

9. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties and service providers when required to operate our business and provide services to you.

These may include:

• Razorpay or other payment service providers
• Courier and delivery partners
• Website hosting providers
• Google Analytics and analytics service providers
• WhatsApp or communication service providers
• Email marketing service providers
• Website security and fraud-prevention services
• Technology and software service providers
• Professional advisors
• Government authorities or law-enforcement agencies where legally required

For example, your name, phone number, and delivery address may be shared with a courier partner to deliver your order.

We aim to share only the information reasonably necessary for the relevant purpose.

10. Order and Delivery Information

When you place an order through our website, we use the information provided by you to process and deliver your purchase.

Your information may be shared with relevant delivery or logistics partners for purposes including:

• Shipment processing
• Delivery
• Shipment tracking
• Delivery notifications
• Contacting you regarding delivery
• Resolving delivery-related issues

11. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing orders
• Providing customer services
• Maintaining transaction records
• Processing refunds or resolving disputes
• Preventing fraud and misuse
• Maintaining business records
• Complying with applicable legal, accounting, and regulatory requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment providers, analytics services, communication platforms, social media platforms, and other external services.

These third parties may have their own privacy policies and terms of service.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing their privacy policies before providing personal information to them.

14. Children's Privacy

Our website is intended for general consumers.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

15. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise questions or concerns about how your information is handled

To make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, third-party services, or applicable laws.

When we make changes, we will update the "Last Updated" date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.