Terms Of Use

Welcome to Looms and Weaves for Home. These Terms & Conditions govern your access to and use of our website and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Us

In these Terms & Conditions, "we", "us", and "our" refer to Looms and Weaves for Home. "You", "your", or "customer" refers to any person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions. You must not:

• Use the website for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to our website, servers, or systems
• Interfere with the operation or security of the website
• Upload or transmit malicious software or harmful content
• Copy, reproduce, modify, or distribute website content without permission
• Use automated systems to collect information from the website without authorization
• Provide false, inaccurate, or misleading information when placing an order

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, colors, sizes, and other information displayed on our website are accurate.

However, minor variations may occur due to:

• Screen and display settings
• Photography and lighting conditions
• Manufacturing processes
• Fabric texture and weave
• Printing or dyeing variations
• Product batches

Such minor variations do not necessarily constitute a product defect.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Product Availability

All products displayed on our website are subject to availability.

A product may become unavailable after you place an order due to inventory discrepancies, stock limitations, or other unforeseen circumstances.

If we are unable to fulfill an order because the product is unavailable, we may cancel the affected order and provide an applicable refund.

5. Pricing

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to display accurate pricing information. However, in the event of an obvious pricing error, we reserve the right to correct the error and, where applicable, cancel an order placed at an incorrect price.

Any applicable shipping charges, taxes, or other charges will be displayed during the checkout process or otherwise communicated to you.

6. Placing an Order

When you place an order through our website, you agree to provide accurate and complete information required to process and deliver your order.

This may include:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Payment information
• Product and quantity details

You are responsible for ensuring that the information provided at checkout is correct.

We are not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

7. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order confirmation indicates that we have received your order request. It does not necessarily guarantee that the order will be fulfilled if the product becomes unavailable or an issue is identified with pricing, payment, or order information.

We reserve the right to cancel or reject an order in reasonable circumstances.

8. Payment

Payments may be processed through third-party payment providers such as Razorpay.

By submitting a payment, you confirm that:

• You are authorized to use the selected payment method.
• The information provided for payment is accurate.
• The transaction is being made for a legitimate purchase.

We do not generally store complete card or banking credentials on our own servers. Payment processing may be handled by the relevant payment service provider according to its own terms and policies.

9. Order Cancellation

You may request cancellation of an order before the order is shipped.

Cancellation requests should be made as soon as possible by contacting:

Once an order has been shipped, cancellation may not be possible and the applicable Return & Refund Policy may apply.

We may also cancel an order where:

• The product is unavailable
• There is an obvious pricing or product information error
• Payment cannot be verified
• The delivery address cannot be serviced
• We reasonably suspect fraudulent or unauthorized activity
• Fulfillment is prevented by circumstances beyond our reasonable control

If an eligible order is cancelled after payment has been received, an applicable refund will be processed.

10. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver your order within the estimated delivery period communicated on our website or during checkout.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Transportation delays
• Operational circumstances
• Other events beyond our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the delivery partner, certain delivery-related delays may be outside our direct control.

11. Return, Exchange and Refund

Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy.

Customers should review the Refund & Return Policy before placing an order.

Eligibility for a return or refund may depend on:

• The reason for the return
• The condition of the product
• The applicable return period
• Whether the product is eligible for return
• Verification of the reported issue

Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under applicable law.

12. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within the applicable period specified in our Refund & Return Policy.

We may request photographs, videos, order information, packaging details, or other information necessary to verify the issue.

After verification, we may provide an applicable replacement, exchange, or refund in accordance with our Refund & Return Policy.

13. Promotions and Offers

From time to time, we may provide discounts, promotional offers, coupons, seasonal offers, or other promotional campaigns.

Promotional offers may be subject to additional terms, including:

• Limited validity periods
• Product or category restrictions
• Minimum order values
• One-time use restrictions
• Customer or account restrictions
• Stock availability

We reserve the right to modify, suspend, or withdraw a promotional offer where reasonably necessary.

Unless otherwise stated, promotional offers cannot be combined with other offers.

14. Customer Accounts

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your account credentials.

You agree to:

• Provide accurate information
• Keep your login credentials secure
• Notify us if you believe your account has been accessed without authorization
• Log out of your account after using a shared or public device

You are responsible for activity carried out through your account, except where unauthorized activity results from circumstances for which you are not responsible.

15. Intellectual Property

All content available on our website, including but not limited to:

• Logos
• Brand names
• Product photographs
• Product descriptions
• Text
• Graphics
• Designs
• Website layouts
• Icons
• Videos
• Images
• Software and website functionality

is owned by or licensed to Looms and Weaves for Home unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

16. Customer Reviews and User Content

If you submit a product review, photograph, comment, testimonial, or other content to our website or through our communication channels, you are responsible for ensuring that the content is accurate and does not violate the rights of another person.

You must not submit content that:

• Is unlawful, defamatory, abusive, threatening, or misleading
• Infringes intellectual property or privacy rights
• Contains malicious software
• Contains unauthorized personal information
• Is fraudulent or intended to mislead other customers

We reserve the right to remove content that violates these Terms & Conditions or applicable law.

Where permitted by law, by submitting content to us for publication, you grant us a non-exclusive right to use, reproduce, display, and publish that content for legitimate business and promotional purposes.

17. Third-Party Services

Our website may use third-party services including payment gateways, analytics services, communication platforms, delivery partners, hosting providers, and email marketing services.

These third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent policies, availability, or practices of third-party services.

18. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from technical problems
• Free from viruses or other harmful components

The website may occasionally be unavailable due to maintenance, upgrades, technical issues, security measures, or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Looms and Weaves for Home shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are not responsible for losses caused by circumstances beyond our reasonable control, including certain delivery delays, network failures, payment-provider issues, natural events, or third-party service interruptions.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

20. Events Beyond Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Severe weather
• Fire
• Flood
• Government restrictions
• Transportation disruptions
• Internet or telecommunications failures
• Strikes or labor disruptions
• Epidemics or public emergencies
• Acts of third parties
• Other unforeseen events

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

21. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, services, website functionality, or applicable requirements.

Updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions or your use of our website shall be subject to the jurisdiction of the competent courts having jurisdiction over our business location in Tamil Nadu, India.

24. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: